If you need extra support

In shortTell us what would help. We can take more time, explain things a different way, or write instead of chat. You do not need to say why.

Some people need more time, a different explanation, or a different way of getting in touch. If that is you, right now or always, tell us. You do not have to explain why.

What we can do

  • Slow down. There is no clock on a conversation with us.
  • Explain it again, differently, in plain words.
  • Move to email if writing is easier than chat, or the other way round.
  • Note on your account that you have asked for this, so you do not have to say it every time.
  • Speak with someone you trust while you are with them, with your say-so.

What we cannot do is give someone else control of your account, or discuss it with them when you are not there, unless they hold legal authority. See Acting for someone else

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