Can’t sign in?

In shortSigning in involves three things: the email code, your authenticator app, and your app passcode. The fix depends entirely on which one is failing, so find yours below, and if you've lost both email and authenticator, we'll verify you the long way and get you back in.

There's no password on Ortix, so "I can't sign in" is always one of three stories. Find yours:

1. The email code isn't arriving. First, check you're watching the right inbox. Then check spam; codes may end up there. You can request a fresh code after a minute. Still nothing after a few tries? Message us, because sometimes the delay is on the delivery side, not yours, and we can check that.

2. Your authenticator app is gone. New phone, deleted app, lost device. This is the most protected of the three layers, so resetting it is deliberately not casual: contact us, and we'll verify it's really you, thoroughly, before re-linking it. And honestly? That thoroughness is the whole point. It's exactly what stops someone else from doing this to your account.

3. You forgot your app passcode. The lightest fix of the three: tap "forgot passcode" in the app, confirm with an email code, set a new one. And if you use Face ID or fingerprint, remember the passcode is just your backup, so a working face or finger gets you in regardless.

Security and Privacy settings showing Face ID, two-factor authentication, and passcode options

Security & Privacy in the app: Face ID, two-factor, and your passcode all live here.

Lost both your email and your authenticator? That's the full identity check with our team, step by step. Reach us from wherever you can and we'll start.

However you contact us, we'll never ask you to read out a code from your email, your authenticator, or your passcode. We verify you with identity details. Never with your security codes.

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