Lost your phone or device
In shortReach us from any other device and we'll lock things down: sign out your sessions, kill the card on that phone's wallet, and freeze your cards if you want. Then run your phone platform's own lost-device tools, and once your new device is ready, we get you signed back in.
Lost phone with the Ortix app on it? Fast and calm wins. Here's the order:
- Reach us from any other device. A computer, a friend's phone, anything. We verify it's you, then immediately sign your account out everywhere and remove the card from that phone's Apple Pay or Google Pay. Comforting fact while we do it: your real card number was never on that phone, only a stand-in token, and switching that token off removes it without touching your actual card.
- Freeze your cards if you want the extra calm. Costs nothing, undone in one tap later.
- Run your phone platform's own tools. Apple's or Google's find-my-device and remote erase. That part's outside Ortix, and it matters just as much.
- Watch for anything unfamiliar. Spot activity you don't recognize? Say so in the same conversation. That changes how we handle things, and speed counts.
New device in hand? We walk you back in fresh: email code, authenticator setup, new passcode, and you're set.
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