My account has a restriction
In shortA restriction means a review is in place on your account. We know that's frustrating, and we'll be honest with you: we can't always share the details or promise a timeline. What genuinely moves things fastest is completing anything we ask for, promptly.
A restriction means a review is currently in place on your account. That's not a fun sentence to read, so instead of padding it, here's everything we can honestly give you:
- What we can tell you: that a review is in place, and whether we need anything from you. If we've asked for information or documents, sending them promptly is genuinely the single thing that helps most.
- What we can't always tell you: the specific details behind a review, or a guaranteed timeline. We know silence on those points is frustrating. A promise we couldn't keep would be worse.
- What we will do: keep you updated as things move, without you having to chase us for it.
And if you believe the restriction is a mistake? Say so, in chat. Your case goes to the team that can actually review it, and pushing back on a restriction is a completely legitimate thing to do.
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