How to contact support

In shortLive chat in the app is fastest: we usually reply in under a minute, 24/7. Email works too, usually within the hour. And for anything inside a Shared Space, invite an agent straight into the Space itself.

Three doors, all staffed around the clock, every day of the year:

  • Live chat in the app. The fastest route. We usually reply in under a minute, day or night.
  • Email. Better for detail and attachments. We usually reply within the hour.
  • Invite an agent into a Shared Space. For anything happening inside a Space, bring us right into it. Same speed as live chat.

Whichever door you pick, you get a real person who can see your actual account and tell you what's actually happening. Not a script, not a runaround. And if something's going to take longer than you'd expect, we update you before you have to ask. Waiting in silence is the one thing we refuse to do to you.

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