Verifying your identity

In shortEvery regulated money platform has to confirm who its customers are. For a personal account, you verify with your ID. For a business, the company and its key people verify too. The moment you're approved, the whole app opens up.

Verification protects you, and it protects everyone else on the platform. It's also the law for any regulated money service, not extra caution from Ortix. Every regulated platform requires it.

Personal accounts. You confirm your details and verify with a government ID through our secure verification flow. Most checks clear fast. If yours needs a closer look, you'll see a clear "under review" status instead of being left guessing. Reviews usually take just a few minutes, and you don't need to keep the app open: we notify you the moment your account is ready.

What to have ready. A government ID such as your passport, and a proof of address, a utility bill or bank statement dated within the last 3 months. Photograph documents with all four corners visible and the details easy to read, as JPG, PNG, or PDF up to 10MB. And enter your details exactly as they appear on your ID; a name or date that doesn't match is the most common reason a check needs a second look.

Business accounts. The business gets verified, and so do its key people: whoever's applying, any directors, and anyone who owns 25% or more of the company. Each person does their own check, and they can all do it at the same time, so nobody's waiting on anybody. Sole trader? That 100% owner is simply you.

Business verification screen explaining the redirect to the verification provider

Business verification hands you to our secure verification flow, then brings you straight back.

You can sign in before verification finishes, but your accounts and crypto wallets stay unavailable until it's approved. And if a check doesn't pass, you'll see that clearly, and our team can tell you what happens next.

One nice moment after approval: the app may offer you a short questionnaire to raise your account limits. That's optional.

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