Getting help inside a Space
In shortIf something in a Space needs sorting, invite an Ortix support agent straight into it. The agent arrives with the Space in front of them and works through it with your whole group, at the same speed as live chat.
Some problems are easiest to fix where they live. A confusing contribution, a member question, anything Space-related: instead of describing it all from memory in a separate chat, you can invite a support agent directly into the Space.
The agent joins with the Space's actual context in front of them, so nothing gets lost in translation, and your whole group watches the same fix happen at the same time. No "so what did support say?" afterward, because everyone was there.
We treat a Space invite exactly like live chat: we are usually with you in under a minute, any hour of the day.
Related