If the app is not working

In shortCheck your connection, update the app, and try again. If it is still stuck, message us from the web and tell us what you see.

Most of the time an app that will not load is a connection or an old version. Three things to try, in order.

  1. Check you are online. Try another site or app.
  2. Update Ortix from the App Store or Google Play. An old version can stop working after a release.
  3. Close the app fully and open it again.

If it is still stuck, message us from the web on any device. Tell us what you see, and if there is an error message, what it says. That is usually enough for us to tell you whether it is you or us.

Your money is not affected by the app being unavailable. Balances, cards and payments already made are exactly where they were.

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